We aim to deliver your order within 7 to 15 business days. Processing typically takes 1-3 business days before shipment.

Yes, we offer free shipping to all destinations globally, with no hidden fees or additional charges.

To request a return, contact us at contact@official-pou-plush.com within 14 days of receiving your order. Provide your order details and the reason for the return.

The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the item reaches us safely.

Once we receive and inspect the returned item, eligible refunds will be processed within 5-10 business days to your original payment method.