Effective Date: 20.12.2024
At Official Pou Plush, we are committed to providing you with a seamless shopping experience, including reliable and efficient delivery of your orders. Below are the details of our delivery policy:
1. Delivery Time
We aim to deliver your order within 7 to 15 business days from the date of purchase. Please note:
- Delivery times may vary depending on your location and unforeseen circumstances such as customs delays or natural events.
- Orders are processed and shipped within 1-3 business days of confirmation.
2. Global Shipping
We are proud to offer worldwide shipping to all of our customers, no matter where you are located.
3. Free Shipping
Shipping is completely free for all orders, regardless of destination. There are no additional shipping charges or hidden fees.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment and stay updated on its status.
5. Delivery Issues
If you experience any issues with your delivery, please contact us at contact@official-pou-plush.com. We are here to assist you with:
- Missing or delayed packages.
- Incorrect or incomplete addresses.
6. Customs and Duties
For international orders, customs fees, duties, or taxes (if applicable) are the responsibility of the customer. These charges vary by country and are not included in our free shipping offer.
7. Changes to the Delivery Policy
We reserve the right to update or modify this delivery policy at any time. Updates will be posted on this page with the revised effective date.
8. Contact Us
If you have any questions or need assistance regarding your delivery, please contact us:
Thank you for choosing Official Pou Plush!