Effective Date: 20.12.2024
At Official Pou Plush, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review our policy below:
1. Return Window
Customers have 14 days from the date of receiving their order to request a return and refund.
2. Return Eligibility
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
3. Return Process
To initiate a return:
- Contact us at contact@official-pou-plush.com within the 14-day window.
- Provide your order details and reason for the return.
- Once your request is approved, we will provide instructions for returning the item.
4. Return Shipping Costs
The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service to ensure your returned item reaches us safely.
5. Refunds
Once we receive and inspect the returned item:
- If the item meets our return criteria, a refund will be issued to your original payment method.
- Refunds may take 5-10 business days to process, depending on your bank or payment provider.
Please Note:
- Shipping costs (if applicable during purchase) are non-refundable.
- Refunds are only processed for items that comply with our return eligibility requirements.
6. Non-Returnable Items
Certain items are not eligible for returns, including:
- Damaged items caused by misuse or mishandling.
- Items not in their original condition or packaging.
7. Changes to the Return and Refund Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with the updated effective date.
8. Contact Us
If you have questions or need assistance with your return, please contact us:
Thank you for shopping with Official Pou Plush. We value your business and strive to provide the best service possible!